Management of claims in sales and online commerce.
A professional management of claims and after-sales service allows you to detect areas for improvement, increase performance, reputation and trust in your online channel and customer satisfaction.
We proceed to claim in the case of online purchases made both nationally and internationally as well as cancellations of trips, flights, non-delivery of products (computers, mobile phones, clothing, shoes, bicycles…)…This would examine all issues such as:Conditions of contract, pre-contractual information, contractual requirements, withdrawal of the contract, rights and obligations, unfair terms.
Errors in bank transfers, Bizum, cryptocurrencies (Bitcoin, Ethereum…) and other means of payment: Have you made a mistake when making an online transfer and have you done it to the wrong account number? Or have you made the wrong payment by Bizum or Twyp? Or when doing it in Apple Pay, Google Pay, Paypal, Venmo, Wechat Pay, Alipay…